FAQs
General FAQs
How often should I have an eye examination?
Most patients should have an eye examination every 1–2 years, depending on age and eye health needs.
Do I need an appointment for an eye test?
Yes, appointments are recommended to ensure enough time for a complete and personalised eye examination.
Do you provide eye care for children?
Yes, we offer specialised children’s eye examinations and myopia control services.
Can you help with digital eye strain?
Yes, we provide diagnosis and treatment for screen-related eye strain and discomfort.
What should I bring to my appointment?
Please bring your current glasses, contact lenses, and any previous eye health records.
Pricing and Rebates FAQs
Do you accept Medicare?
Yes, eligible patients may receive Medicare benefits for comprehensive eye examinations.
Do you accept private health insurance?
Yes, most major private health funds are accepted for eligible services.
Is eyewear covered by rebates?
Some optical products may be covered depending on your health fund and eligibility.
Are children’s eye exams free?
Some children may be eligible for bulk-billed or subsidised eye examinations.
Is the NSW Spectacles Program available?
Yes, eligible patients can access support through the NSW Spectacles Program.
Booking Process FAQs
How can I book an appointment?
You can book online, by phone, or directly through our clinic.
How long does an appointment take?
Most eye examinations take around 30–45 minutes.
Can I reschedule my appointment?
Yes, you can reschedule by contacting our clinic in advance.
Do I need a referral?
No referral is usually required for a general eye examination.
What happens after booking?
Our team will confirm your appointment and guide you before your visit.
Clinical FAQs
What is myopia control?
Myopia control helps slow the progression of short-sightedness, especially in children.
Do you treat dry eye?
Yes, we provide personalised dry eye diagnosis and treatment options.
Can eye tests detect diseases?
Yes, eye examinations can help detect conditions like glaucoma and cataracts early.
Do you offer contact lens fittings?
Yes, we provide safe and professional contact lens fitting services.
What are overnight contact lenses?
Overnight contact lenses are specially designed lenses worn while sleeping to help improve vision during the day.
